Of harshness and e-shouts

So apparently I'm harsh. There's a general consensus on that from all my pals. I'm dubbed 'Digzer the Harsh'. I figure that when a unanimous view is held amongst so many people, there must be pause to think ... Of course they must be wrong. What, me? I'm adorable. And funny. And great company!

Anyhoo, I was shouted down on email and don't really know how to react. When we're having a face to face discussion and voices are raised, I can ask you to relax and lower your tone. WHEN THE SHOUT COMES OUT LIKE THIS !!!!!!!!!!!!!!??
!!!!!

??

.. it's a little more difficult to react. Does one write back and ask for the release of the shift key? Does one write back in red bold caps? Is it even proper to get e-offended?

Hmm ... Have a lower case day!